When can I expect my order to be shipped?

Typically, we process and ship orders within 3 business days from the time of purchase.

What is the estimated shipping duration?

Shipping times can vary depending on your location as we ship worldwide from different fulfillment centers. On average, it takes about 7 to 20 working days for your order to arrive. You will receive a tracking number 3-7 days after your order has been shipped.

How can I cancel my order?

We can only cancel orders within the first 12 hours after they are placed. Once the order has been processed or shipped, it may not be possible to cancel it. We apologize for any inconvenience caused, as we strive to provide prompt service by quickly processing and shipping orders.

What is your return policy?

If there's an issue with your order, such as a defective, incorrect, or damaged product, please contact us within 7 days of receiving your order. We will be glad to assist you in reviewing the case, and if approved, we will send a replacement. Please refrain from returning anything before we review the case. Our customer service team will evaluate your request and provide further instructions. Please note that counterangel reserves the right to deny any return request. You will be responsible for the shipping costs associated with returning the item, and the original shipping charges are not refundable.

Which payment methods do you accept?
We accept various payment methods, including PayPal, Credit Cards (Visa, MasterCard, Discover, and American Express), Debit Cards, and E-Checks (using your regular Bank Account).

Need further assistance? You can contact us at:

Email: support@bpowerstore.com