FAQs

When Will My Order Ship?

Order Fulfillment: We strive to process and ship orders promptly, typically within 3 business days of your purchase.

Shipping Timeframe: Shipping times vary based on your location, as we ship globally from multiple fulfillment centers. On average, delivery takes approximately 7 to 20 business days. Rest assured, you'll receive a tracking number within 3-7 days after your order has been shipped to keep you updated on its progress.

Cancellation Policy: If you need to cancel an order, please do so within the first 12 hours of placing it. Once the order has been processed or shipped, we regret that it cannot be canceled. We apologize for any inconvenience caused, as our focus is on efficient service and quick order fulfillment.

Return Policy: If you encounter any issues with your order such as a defective, incorrect, or damaged product, please reach out to us within 7 days of receiving it. Our dedicated team will gladly assist you in reviewing the case, and if approved, we'll promptly send a replacement. Please refrain from returning any items without contacting us first, as we'll provide detailed instructions after reviewing your request. Kindly note that certain items like cosmetics, lingerie, and underwear/shapewear are considered final sale due to hygiene reasons, and returns for these items may be declined at our discretion.

Return Shipping: When returning an item, you will be responsible for the associated shipping costs. Please note that the original shipping charges are non-refundable.

Accepted Payment Methods: We offer a variety of convenient payment options, including Paypal, Credit Cards (Visa, MasterCard, Discover, American Express), Debit Cards, and E-Check (via your regular Bank Account).

If you require further assistance, please don't hesitate to contact us via email at support@bpowerstore.com. Our dedicated customer support team is here to help you.